Frequently Asked Questions

Do you ship internationally?

Yes, we offer worldwide shipping. Shipping costs and delivery times vary depending on your location and the size of the item. All details will be provided during the checkout process or by contacting us directly.

What defines the condition of your items?

Our collection includes both handmade contemporary works and curated vintage objects. While signs of age and patina are part of the charm of vintage pieces, we ensure all items meet our standards of quality and authenticity. Any notable imperfections are mentioned in the product description.

Can I return or exchange an item?

Due to the unique nature of our vintage and made-to-order pieces, all sales are final. If your item arrives damaged or there is an issue with your order, please contact us within 3 days of delivery, and we’ll do our best to resolve the situation.

Do you offer customization or bespoke commissions?

Yes. As a design agency, we provide bespoke customization services for many of our pieces. We’re happy to discuss materials, finishes, and specific requirements to help guide your choice. Contact us to discuss your specific needs.

Can I view a piece in person before purchasing?

We offer in-person viewings by appointment at our studio in Berlin. Please reach out to us to schedule a visit — we’re always happy to welcome clients to our space.

I’m looking for a specific piece — can you help me find it?

Absolutely. We offer a tailored sourcing service for clients looking for particular items not currently listed in our collection. Share your request with us at contact@szene.club, and our team will begin the search.

How can I stay updated on new arrivals and events?

You can subscribe to our newsletter or follow us on Instagram at @szeneclub to stay informed about new pieces, collaborations, and events.